Refund and Cancellation Policy

Return Eligibility and Timeframe

• Customers may request a refund or exchange within 30 days of receiving their order. To be eligible, products must be unused, unaltered and in their original packaging with all tags attached.

• Custom or made‑to‑order items are non‑returnable unless they arrive defective.

Initiating a Return

Contact Us

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1. Contact our customer service team at [ibrahim@merkatollc.com] or [916- 256- 5817] with your order number, reason for return, and photo evidence (if applicable).

2. Our team will provide a return authorization and instructions for shipping your item back to us.

3. Unless the item was defective or incorrectly supplied, customers are responsible for return shipping costs. We recommend using a trackable shipping service; Merkato LLC is not liable for items lost in transit.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be credited to the original payment method within 7–10 business days. Refund processing times may vary depending on your bank or payment provider.

• If you haven’t received a refund after the stated period, please check your bank and contact your payment provider. If further assistance is needed, reach out to us at the email address above.

Cancellations

• Orders can be cancelled within 24 hours of placement as long as they have not yet been shipped. To cancel, contact us immediately via email or phone.

• Once an order has been dispatched, it cannot be cancelled. It must be processed as a return under the terms stated above.